M-Files Infographic 2025
To Our Customers and Partners – Thank You for 2025.
We want to thank you for your trust, collaboration, and commitment to transforming how work gets done.
Your innovation continues to inspire us. In 2025, you used M-Files to enhance decision-making, streamline operations, strengthen your Microsoft 365 environment, and advance your AI capabilities. Your achievements fuel our passion for delivering context-first document management.
As we begin the new year, we wanted to reflect on the season of giving and our commitment to supporting institutions that help make the world a better place, particularly for the world’s children. Last year, we donated to UNICEF, Brighter Children, Cradles to Crayons, and Hope ry, all of which are non-profit organizations that support children and families worldwide. You can read about these great organizations at the end of our infographic.
Wishing you continued success in the new year.
Jay Bhatt
Chief Executive Officer
M-Files
Strong 2025 Growth
Globally & Main Verticals
1,200
North American companies using M-Files
500
new customers
6,000+
companies globally using
M-Files
4,000+
companies in EMEA using M-Files
1,350
manufacturing companies using M-Files
1,290
services companies using
M-Files
6,000+ Organizations Globally in Dozens of Industries Trust M-Files
Top Countries
United States
Finland
United Kingdom
France
Canada
Norway
Sweden
Denmark
Germany
Switzerland
Austria
Australia
Netherlands
Turkey
Support for 37 languages.
Top Industries
Manufacturing
Services
Finance and Insurance
Utilities
Information
Wholesale Trade
Health Care
Construction
Public Administration
Top Use Cases
Issue and Claim Management
Project Information Management
Quality Management
Customer Information Management
Risk and Compliance Management
Platform and Usage Impact in 2025
1M+
# of M-Files users
80%
of customers gain business benefits by automating processes with M-Files workflows
4,350
customers are using workflows in M-Files
33%
reduction in manual metadata entry for customers using the M-Files Aino Metadata Agent
2 petabytes
of trusted knowledge powering M-Files AI, Aino “I know,” to support confident decisions
240
new product innovations that deliver context-first experiences and help organizations achieve a performance advantage
Customer Satisfaction
4.8/5
In-product measurement based CSAT score
The Total Economic Impact™ of M-Files
Over a three-year period, risk adjusted, present value (PV):
294%
ROI
$7.5 M
in quantified business benefits
Product Launches
- Native Solution with Microsoft 365
- Native Co-Authoring in M-Files lets multiple users edit Microsoft 365 documents at the same time while M-Files manages context, processes, security, and compliance.
- Workspaces: a context-first view in M-Files that brings all related information together in one place based on business relationships, not folders.
- Sharing Center: a modern, centralized sharing experience that makes collaborating with people outside the user's organization simple and secure.
- M-Files Aino Metadata Agent: an agentic, context-first AI capability that operates in the background to find the right documents and automatically applies metadata at scale.
- M-Files Premium Cloud: a dedicated single-tenant Azure cloud offering that provides higher scalability, performance, and advanced security.
M-Files Community Highlights
- Global Customer and Partner Conference M-Files IMPACT 2025 – 400 attendees from 44 countries
- Joint customer events and webinars with Microsoft, including 2000+ attendees
- Follow our events and webinars: M-Files Customer Webinars and Events
- Watch on-demand webinars: M-Files Customer Webinars
- M-Files User Research Panel now includes 440 members
trusted By leading companies worldwide
M-Files has been named a CUSTOMERS' CHOICE
in the June 2025 Gartner® Peer Insights™
'Voice of the Customer’ for Document Management
Gartner Peer Insights Scores for Customer Experience
Integration & Deployment: 4.5
- Ease of Deployment
- Quality of End-User Training
- Ease of Integration using Standard APIs and Tools
- Availability of 3rd Party Resources
Evaluation & Contracting: 4.3
- Evaluation & Contracting: 4.3
- Pricing Flexibility
- Ability to Understand Needs
Data from Jan 21st, 2025, based on 364 ratings in the last 12 months. Source: M-Files Profile on Gartner Peer Insights
M-Files has been a reliable partner for many years. They continually enhance their platform and provide exceptional customer service. It's been a solid product that our company has come to rely on.
M-Files has provided a great overall experience and solution for our data management needs.
Well-balanced next generation file management platform with Gen AI capabilities which helped to increase the productivity of the team by using its AI features.
M-Files is a powerful document management system with strong metadata-based organization, workflow automation, and compliance features...
Real Customers, Real Results: Why They Chose M-Files
Almost 300 Customer Success Stories!
See how industry professionals use M-Files to eliminate inefficiencies, ensure compliance, and save hundreds of hours.
➡️ Read them here
We have made the decision to go with M-Files. -The success in the countries in the end gave us feedback that it was the right decision.
Ingo Florian
PHOENIX Group
Head of Corporate Quality Management
PHOENIX Group
PHOENIX Group is one of Europe’s leading healthcare providers and pharmaceutical wholesalers, operating in 29 countries with over 48,000 employees and more than 200 logistics sites. Serving the entire healthcare supply chain, the company needed to improve compliance, efficiency, and quality management. PHOENIX moved from paper-based processes to a centralized, metadata-driven quality and document management platform powered by M-Files.
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Streamlined Audits and Inspections
Auditors can quickly find documents using metadata, improving readiness and transparency. -
Harmonized Compliance and Processes across 29 countries
Over 30% lower licensing costs and 28% annual savings by retiring legacy systems. -
Reduced Effort and Cost
Lower operational effort for document control, validation, and training compliance.
Charles River Laboratories
Charles River Laboratories (CRL) is a global contract research organization supporting drug discovery and safety testing for leading pharmaceutical companies. With more than 20,000 employees across over 20 sites, CRL manages tens of thousands of regulated study documents each year. To keep pace with growth and ensure consistent, efficient processes, CRL needed a centralized, metadata driven document management platform.
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Major Efficiency Gains
9,600 hours saved annually through workflow automation. -
Significant Cost Savings
65% faster client reporting with M-Files workflows, saving an estimated $2.4M annually -
Stronger Operational Control
Reliable audit trails, accurate versioning, and consistent global processes.
It was exciting to be interacting with a company who was engaging with our ideas from the beginning, and I’ve been thrilled with a continued relationship along those lines.
Jenith Charpentier
Charles River Laboratories
Senior Director, Data and Report Delivery Services
We have full confidence that the system will continue to improve as we move forward. - This shift has greatly enhanced our product, services, and customer relations—it has truly been phenomenal. That word just keeps coming to mind!
Mike Dayhoff
Toll Brothers
Director of Toll Architecture Technology
Toll Brothers
Pennsylvania-based Toll Brothers is a Fortune 500 luxury home builder with over 5,500 employees operating in more than 60 markets across 24 U.S. states. Known for residential communities, architectural design, and integrated services, Toll Brothers manages a vast portfolio of construction and project documentation. To support scalability, collaboration, and efficiency, the company needed a centralized, metadata-driven document and project information management solution.
- Time Savings
Employees save 2–3 hours per week with faster document retrieval. - Major Cost Reductions
Over 30% lower licensing costs and 28% annual savings by retiring legacy systems. - Better Project Efficiency
Immediate access to consistent, up-to-date information improves workflow and reduces errors.
Max Grundig Clinic
Max Grundig Clinic is a private hospital in Germany specializing in internal medicine, psychosomatics and radiology. The clinic emphasizes a holistic approach to health, treating body and mind as a unity and combining advanced diagnostics with preventive care. Its internal medicine service offers comprehensive health check-up programs, while the specialized psychosomatic clinic supports personalized treatment for mental health. The on-site radiology center features advanced imaging equipment to ensure seamless diagnostics and efficient care.
- Centralized and compliant information management: Unified control of more than 1.6 million patient documents, ensuring full compliance with GDPR and Germany’s Digital Healthcare Act (DVG).
- Lower operational and ownership costs with M-Files Cloud: 17% lower monthly total cost of ownership and reduced annual IT maintenance costs by nearly 20% compared to the legacy setup.
- Seamless access and collaboration: Secure access to patient records anytime and from any device.
- Enhanced collaboration and communication with patients through M-Files Hubshare.
- Future-ready digital foundation: Scalable and flexible platform supporting AI-driven innovation and enabling fully paperless clinical workflows.
By combining M-Files and AI, we can pre-analyze patient data and present only what’s relevant. That saves time and helps our physicians focus on care.
Arne Lehmann
Max Grundig Clinic
Chief Information Officer
I believe that Crowe UK made the right choice with M-Files, and we see this as a long-term partnership for Crowe UK and M-Files going forward.
Ian Norman
Crowe U.K.
National Technology Director
Crowe U.K.
Crowe U.K. LLP (Crowe UK) is a leading audit, tax, advisory and risk firm with a national presence to complement its international reach. The business is an independent member of Crowe Global, one of the top 10 accounting networks in the world, with 200-plus independent accounting and advisory firms in more than 145 countries.
Crowe UK is trusted by thousands of clients for its specialist advice, its ability to make smart decisions and its readiness to provide lasting value. Its broad technical expertise and deep market knowledge means it is well placed to offer insight and pragmatic advice to businesses of all sizes, professional practices, nonprofit organizations, pension funds and private clients. Crowe are leading advisors to the UK mid-market.
- Connected more than 800,000 documents to multiple workflow processes, which has generated more than $2.2 million in annual efficiency gains
- Full collaboration across offices and functions
Corporate Responsibility
M-Files Supporting Children and Families Around the World
M-Files is proud to highlight the organizations to which we have made donations in 2025. Each plays a vital role in supporting children and families worldwide, advancing education, well-being, and essential resources for vulnerable communities. We are honored to contribute to their impact.
UNICEF: A global organization improving the lives of children in more than 190 countries. They expand access to health care, education, clean water, nutrition, and protection from violence, with a focus on the most vulnerable communities. By responding quickly to emergencies and building long term solutions with governments and local partners, UNICEF works to ensure every child can grow, learn, and thrive.
Brighter Children: A nonprofit breaking the cycle of poverty through education by partnering with early-stage education entrepreneurs to build and scale schools in underserved communities. Since 2013 they have enabled over 6.2 million hours of learning and provided thousands of scholarships to ensure vulnerable children access quality primary education.
Cradles to Crayons® (C2C®): works to end clothing insecurity for children by providing free new and gently used clothing and essentials to those experiencing homelessness, crisis, or low income. Through donations, education, advocacy, and 50,000+ volunteers, C2C distributes over one million clothing packages annually to families in the USA, partnering with nearly 350 service organizations.
Hope ry: A Finnish non-profit reducing inequality and preventing social exclusion among children and families in low-income situations. In 2025 they provided 4.5 million euros worth of assistance through donated items, hobby funding, and food aid, relying on volunteers and community-driven impact across Finland.
Our Commitment to a Better Future
Read about our Environmental, Social, and Corporate Governance